Case Study: Enterprise development project for travel agency
Travel and Tourism
Division: Market Research
Enterprise Development Project for a Travel Agency in Abu Dhabi.
- The project objectives were developing and formulating new strategy and organizational structure, in addition to setting objectives and related KPIs.
- The client aims to standardize the work through developing operational manuals for both the back office support and the front office operations.
- Vision, Mission and Strategy Statement.
- Strategic objectives, goals and KPIs.
- Organizational Structure and Functional Model.
- Job descriptions
- Operational Manuals (Procedures, Process Maps and forms)
- The client adopted the new strategy and structure, and started its implementation. Also the operational manuals were communicated through all employees.