Our Work

Travel and Tourism
Division: Market Research

Enterprise Development Project for a Travel Agency in Abu Dhabi.

Case Study: Enterprise development project for travel agency

Client Requirement

  • The project objectives were developing and formulating new strategy and organizational structure, in addition to setting objectives and related KPIs.
  • The client aims to standardize the work through developing operational manuals for both the back office support and the front office operations.


  • Vision, Mission and Strategy Statement.
  • Strategic objectives, goals and KPIs.
  • Organizational Structure and Functional Model.
  • Job descriptions
  • Operational Manuals (Procedures, Process Maps and forms)

Business Impact

  • The client adopted the new strategy and structure, and started its implementation. Also the operational manuals were communicated through all employees.